gold live Privacy Policy for Filipino Members

When you register and use the gold live platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino member. This includes your full name, date of birth, email address, and contact number, which are required to verify your identity and keep your account secure. We also collect payment-related information such as your preferred e-wallet or bank transfer details, which are used solely to process deposits and withdrawals in Philippine pesos. When you use the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs to help us maintain platform performance and detect unusual activity. We may also collect information you provide voluntarily, such as when you contact our support team or respond to a survey. All information collected is limited to what is genuinely needed to run your account and comply with applicable Philippine regulations. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The personal information we hold is used to create and manage your account, process financial transactions, and provide you with access to sports, betting, slot games, and bingo on the platform. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our policies — these communications are necessary for the operation of your account and cannot be opted out of entirely. Your identity and payment information is used to comply with anti-money laundering obligations and responsible gaming requirements that apply to online entertainment platforms operating in the Philippines. Technical and usage data helps us improve platform performance, fix issues, and ensure a smooth experience on both mobile and desktop devices. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify you personally. We will never use your information to make automated decisions that significantly affect your rights without giving you the opportunity to seek human review. If you have questions about how your data is being used, you can reach our support team through the contact details provided on the platform.

gold live does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally obligated to do so. If gold live undergoes a business restructure or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We do not share your data with advertisers or allow third-party tracking on the platform beyond what is necessary for core functionality. Any third party that receives your data is bound by strict confidentiality obligations and is not permitted to use it for any purpose other than the one for which it was shared. You have the right to request information about which third parties have received your data by contacting our support team.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. Financial transaction records are kept for a minimum period in line with anti-money laundering requirements, even after an account has been closed. When your data is no longer needed, we securely delete or anonymise it so that it can no longer be linked back to you. The gold live platform uses industry-standard security measures including encrypted data transmission, secure server environments, and access controls to protect your information from unauthorised access, loss, or misuse. Our team undergoes regular training on data protection practices, and access to personal data is restricted to staff who genuinely need it to perform their role. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security, and you should also take steps to protect your own account by using a strong password and logging out after each session. If you suspect that your account has been compromised, please contact our support team immediately so we can take action without delay.

As a member of the gold live platform based in the Philippines, you have rights over your personal data under applicable Philippine privacy legislation, including the right to access, correct, and request deletion of your information in certain circumstances. You may request a copy of the personal data we hold about you at any time by contacting our support team, and we will respond within a reasonable timeframe as required by law. If any of your personal information is inaccurate or out of date, you have the right to ask us to correct it, and we will update our records promptly upon verification. You may also object to certain types of processing or request that we restrict how we use your data in specific situations, subject to our legal and regulatory obligations. If you wish to close your account and request deletion of your data, please be aware that some information may need to be retained for a period to comply with financial regulations. We will always handle your data rights requests with respect and transparency, and we will not penalise you for exercising your rights. For any data-related enquiry, please reach out to our support team using the contact information available on the platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make changes, the revised policy will be published on this page with an updated effective date, and we encourage you to review it periodically. If a change materially affects how we handle your personal information, we will make reasonable efforts to notify you through your registered account before the change takes effect. Continued use of the gold live platform after any update has been posted constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. This policy applies to all registered members of the platform in the Philippines and governs all personal data collected through the website and any associated mobile experience. For related information, please also review our Terms and Conditions and Responsible Gaming page.